Storage Walthamstow Terms and Conditions

These Terms and Conditions set out the basis on which Storage Walthamstow provides storage, removal, collection, delivery and related services. By making a booking, using our services, or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or uses our services.

We, us, our means Storage Walthamstow.

Services means any storage, removal, packing, unpacking, loading, unloading, transportation, collection, delivery or related services that we agree to provide.

Goods means the items and personal property in respect of which we provide the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide storage and removal services within our operational area and, where agreed, to and from other locations in the United Kingdom. The exact nature and scope of the services will be confirmed in your booking confirmation or written quotation.

All services are provided subject to availability, access conditions, and the accuracy of information that you provide to us at the time of booking.

3. Booking Process

All bookings must be made directly with us. You may request a quotation based on the information you provide about the goods, collection address, delivery address, access conditions and any special requirements.

Quotations are based on the information supplied by you and are not binding until we confirm a booking. We reserve the right to amend a quotation or impose additional charges if information provided by you is inaccurate or incomplete, or if circumstances change.

A booking is only confirmed when we issue a written confirmation or other clear acknowledgement and, where required, you have paid any deposit due. By confirming a booking, you warrant that you are the owner of the goods or are properly authorised by the owner to enter into this contract.

You must notify us as soon as reasonably possible of any changes to your booking, including changes to dates, addresses, access, volume of goods, or special handling requirements. Changes may result in amended charges or revised service times.

4. Pricing and Quotations

Unless otherwise stated, all quotations are exclusive of additional charges that may apply, including but not limited to waiting time, parking, congestion charges, tolls, additional labour, packing materials and extended storage.

We may revise our quotation or apply additional charges if:

The work is carried out on a date or time different from that originally agreed.

The volume, weight or nature of goods differs from that described at the time of quotation.

Access at collection or delivery addresses is restricted, involves stairs, long carrying distances or other difficulties not disclosed to us in advance.

Delays arise due to your acts or omissions, including delay in obtaining keys or necessary permissions.

Additional services are requested or required that were not included in the original quotation.

5. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows:

For removal services, full payment is due no later than the start of the service, and in some cases in advance, as specified in your booking confirmation.

For storage services, charges are payable in advance for each storage period, usually monthly, and are non refundable once the storage period has commenced.

We reserve the right to request a deposit at the time of booking. Deposits are non refundable except as stated in the cancellation section of these Terms and Conditions.

All payments must be made using an accepted payment method. We are under no obligation to commence or continue services if payment has not been received in full as required.

If you fail to make any payment on the due date, we may charge interest on the overdue amount at the statutory rate allowed by law, and we may suspend or terminate services, including restricting access to stored goods until all outstanding amounts are paid in full.

6. Cancellations and Changes

You may cancel or amend your booking by giving us written notice. The following cancellation charges may apply:

Cancellation more than seven days before the service date: deposit or any prepayment may be retained at our discretion to cover administrative costs, but no further charges will normally be payable.

Cancellation between two and seven days before the service date: a percentage of the quoted charges may be payable, up to 50 percent, depending on the notice given and any losses incurred by us.

Cancellation less than two days before the service date or on the day of service: up to 100 percent of the quoted charges may be payable.

Where we have reserved storage space for you, a minimum storage charge may be retained if cancellation occurs after the agreed storage start date.

We will use reasonable endeavours to accommodate changes to dates or service details, but cannot guarantee availability. Changes may be treated as a cancellation and rebooking at our discretion, and revised charges may apply.

7. Access and Your Responsibilities

You are responsible for ensuring that:

Parking is available and lawful at the collection and delivery addresses.

All necessary permissions, permits and keys are arranged in good time.

Goods are suitably packed and ready for loading, unless you have requested a packing service.

All items are properly labelled where necessary, particularly fragile or special care items.

Appliances are disconnected, defrosted and dried before transport or storage.

You or your authorised representative are present during collection and delivery to check items, provide instructions and sign any necessary documentation.

We are not responsible for delay or inability to complete services where access is restricted, insufficient or unsafe. Additional charges may apply in such cases.

8. Items We Cannot Accept

We do not accept for removal or storage any of the following items, and you must not include them among your goods:

Hazardous, flammable or explosive materials, including gas cylinders, petrol, paints, solvents, fireworks and chemicals.

Perishable or living items, including food, plants and animals.

Illegal goods, stolen property or items in breach of any law or regulation.

Cash, securities, important documents, jewellery, watches, precious metals or stones, or other items of very high value, unless we have explicitly agreed in writing to handle them.

Any waste, contaminated items or materials requiring special disposal procedures.

If such items are found among your goods, we may remove, dispose of, or hand them to relevant authorities, and you will be responsible for any related costs or legal consequences.

9. Waste Regulations and Disposal

We operate in accordance with applicable UK waste regulations. We are not a general waste carrier and will not remove household waste, building rubble, hazardous waste or fly tipped materials unless specifically agreed in advance as part of a licensed waste removal service.

You must not present for removal or storage any items that constitute controlled waste under applicable regulations, unless agreed with us and properly declared. If we agree to remove waste or unwanted items, additional charges will apply for labour, transportation and lawful disposal.

Any illegal dumping or improper disposal of goods is strictly prohibited. If you ask us to dispose of any items, you confirm that you are the owner or have authority from the owner and that the disposal is lawful. We may refuse to take any items that we reasonably believe may breach waste regulations or pose a risk to health, safety or the environment.

10. Our Liability

We will exercise reasonable skill and care in providing our services and handling your goods. However, our liability is limited as set out in this section.

We will not be liable for any loss, damage or failure to deliver or collect goods arising from circumstances beyond our reasonable control, including but not limited to adverse weather, traffic conditions, road closures, mechanical breakdown, strikes, acts of God, or acts or omissions of third parties.

Our liability for loss of or damage to goods, whether in transit or storage, shall be limited to a reasonable cost of repair or replacement, subject to any limits communicated to you in writing. Higher levels of cover may be available at additional cost if agreed before the services commence.

We are not liable for loss or damage arising from:

Inherent defects, natural deterioration or pre existing damage to the goods.

Poor or inadequate packing carried out by you or third parties not instructed by us.

Fragile items not properly protected or packed.

Electrical or mechanical derangement of appliances where there is no external evidence of damage.

Loss of data, digital content or records.

11. Exclusions and Indirect Loss

We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of revenue, loss of opportunity, or any other consequential or economic loss arising out of or in connection with the services or this contract, whether in contract, tort or otherwise.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

12. Claims and Notification

You must inspect your goods as soon as reasonably possible following completion of the services or removal from storage. Any visible loss or damage must be reported to us in writing within 48 hours of delivery or collection. Any non visible loss or damage must be reported within seven days of discovery and no later than 30 days after delivery or collection.

We may require photographs, evidence of damage, and proof of value to assess any claim. Failure to notify us within the specified time limits may affect our ability to investigate the claim and may result in reduced liability or rejection of the claim, unless you can show that it was not reasonably possible to comply with these time limits.

13. Storage Terms

Where we provide storage services, the following additional terms apply:

Storage charges are payable in advance and may be reviewed periodically. We will give you reasonable notice of any change to storage charges.

Access to stored goods is by prior arrangement only and may be subject to handling or access fees. We may require proof of identity and authority before allowing access.

If you fail to pay storage charges or other sums due, we may exercise a lien over your goods and, after giving you reasonable notice, may sell or dispose of goods to recover the outstanding amounts and reasonable costs of sale or disposal. Any surplus proceeds will be returned to you where possible.

14. Customer Conduct and Health and Safety

You must act reasonably and courteously towards our staff at all times. We may refuse to provide services or may suspend work if we consider that health and safety is at risk due to your actions, the actions of others at the premises, or unsafe conditions at the property.

You must not ask our staff to undertake any act that may be illegal, unsafe or outside the agreed scope of services. We reserve the right to withdraw from any job where safety risks or unlawful activities are identified, without liability to you, and you may still be responsible for charges incurred up to that point.

15. Data Protection and Privacy

We will process personal data about you in order to manage your booking, provide services, take payment, and comply with our legal obligations. We will keep such data secure and will not share it with third parties other than as reasonably necessary to deliver the services or as required by law.

By providing us with your personal information, you consent to our use of that information for the purposes set out above. You may contact us to request access to, or correction of, your personal data in accordance with applicable data protection laws.

16. Termination

We may terminate the contract immediately if you commit a serious breach of these Terms and Conditions, fail to pay sums due, engage in abusive or threatening behaviour, act unlawfully, or place us in a position where continuing to provide services would be unsafe or unreasonable.

On termination, any sums due to us become payable immediately. Termination does not affect any rights or remedies that have accrued up to the date of termination.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be treated as modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor preclude or restrict any further exercise of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior agreements, understandings or arrangements.

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless we agree otherwise in writing.