Storage Walthamstow Privacy Policy
This Privacy Policy explains how Storage Walthamstow collects, uses, stores and protects personal data for all customers and prospective customers in the Storage Walthamstow service area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.
By using Storage Walthamstow services, making an enquiry, or visiting our website, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time and will apply any changes from the date they are published.
Data controller
Storage Walthamstow is the data controller in respect of the personal data described in this Privacy Policy. As data controller we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.
Scope of this Privacy Policy
This Privacy Policy applies to all Storage Walthamstow customers, prospective customers, and visitors within the Storage Walthamstow service area who interact with us in person, over the phone, by post, or online. It covers data relating to individuals acting in a personal capacity and individuals acting on behalf of a business such as company directors or authorised contacts.
Personal data we collect
We may collect and process the following categories of personal data, depending on how you interact with us and which services you use.
Identification and contact details such as full name, residential or business address, billing address, email address, and any contact preferences you provide.
Account and contract information such as storage unit number, key holder details, access codes, contract start and end dates, payment terms, and records of correspondence with you.
Payment and transaction information such as payment method details for processing charges for storage and related services, records of payments made, amounts outstanding, and billing history. We do not store full card details where payment is processed by a secure payment provider.
Usage and access information such as details of your visits to the storage facility, including dates and times of access, vehicle registration numbers where recorded, and logs from key fob or keypad systems where used.
Security and monitoring data such as CCTV recordings in and around the facility, incident reports, and information collected for safety and security purposes.
Communication records such as emails, letters, call notes, and information you provide when you make an enquiry, request a quotation, or submit feedback or complaints.
Website and technical information such as IP address, device and browser information, and basic analytics data about how you use our website, where this is collected through necessary or optional cookies or similar technologies.
Lawful bases for processing
We process your personal data only where we have a lawful basis under UK GDPR. Depending on the circumstances, this may include the following.
Contract. We process your data where it is necessary to enter into or perform a contract with you, such as when you rent a storage unit, manage your account, arrange access, or take payment.
Legal obligation. We process certain information to comply with legal and regulatory requirements, including tax and accounting obligations, prevention and detection of crime, and responding to lawful requests from public authorities.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This may include facility security and CCTV monitoring, managing and improving our services, maintaining business records, and handling customer enquiries and complaints.
Consent. In some cases we may rely on your consent, for example for certain types of optional marketing communications or for non essential cookies used on our website. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes.
To provide storage and related services, including processing enquiries, providing quotations, setting up and managing your account, arranging access to the facility, and communicating with you about your booking or contract.
To process payments and manage billing, including issuing invoices, taking payments, managing arrears, and handling any related queries or disputes.
To maintain safety and security at the facility, including the use of CCTV monitoring, access logs, and incident reports to protect customers, staff, property, and our premises.
To manage customer relationships, including responding to enquiries, providing customer support, handling complaints, and keeping you informed of important changes to your contract or our terms and conditions.
To operate and improve our website and services, including monitoring performance, analysing how our services are used, and making improvements to our operations, security, and customer experience.
To meet legal, regulatory, and risk management obligations, including maintaining appropriate business records, supporting audits, managing insurance, and cooperating with law enforcement or regulatory authorities where required.
Data retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, or reporting obligations.
Account and contract data are typically retained for the duration of your relationship with Storage Walthamstow and for a reasonable period afterwards, usually up to six years, to address queries, manage disputes, comply with legal requirements, and maintain accurate records.
CCTV footage is retained for a limited period, normally for a few weeks or months, unless a specific incident requires us to keep certain recordings for longer in connection with investigations, legal claims, or law enforcement requests.
Payment records, invoices, and associated financial information are retained in line with tax and accounting laws and our regulatory obligations.
Where we rely on your consent for processing, such as for optional marketing, we will retain that data until you withdraw your consent or until it is no longer needed for the purpose for which it was collected.
Data processors and sharing of personal data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and are subject to contractual obligations to protect your information.
Examples of processors we may use include payment processing providers, customer relationship management or booking system providers, IT and cloud service providers, security and CCTV system providers, and professional advisers such as accountants or legal representatives acting under confidentiality obligations.
We may also share personal data with other third parties where necessary, including insurers, debt recovery agencies, or law enforcement and regulatory authorities, where required for the prevention or investigation of crime, for the exercise or defence of legal claims, or to comply with a legal obligation.
We do not sell your personal data to third parties. Where any transfer of data takes place outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law.
Your data protection rights
Under UK GDPR you have a number of rights in relation to your personal data, subject to certain limitations and exemptions.
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may ask us to restrict the processing of your personal data in certain situations, such as while we consider a request to rectify data or an objection you have raised.
Right to object. You can object to processing based on our legitimate interests, including direct marketing, where you believe your rights and interests outweigh our own. We will stop such processing unless we can demonstrate compelling legitimate grounds or where processing is required for legal claims.
Right to data portability. In certain cases you may request that we provide your personal data in a structured, commonly used and machine readable format and that it is transmitted to another controller where technically feasible.
Where we rely on consent for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
How to exercise your rights
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact Storage Walthamstow using the contact details provided on our website or in your customer documentation. To help us respond, please provide enough information to identify yourself and specify the right you wish to exercise.
We will respond to your request as soon as reasonably possible and within the timeframes required by law. We may need to request additional information from you to verify your identity before we act on your request.
Complaints and further information
If you are concerned about the way in which Storage Walthamstow processes your personal data, you should first contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.
This Privacy Policy is designed to provide clear information about our data protection practices. We encourage you to review it regularly so that you remain informed about how Storage Walthamstow handles your personal data across all of our services in the Storage Walthamstow area.
